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How to place an order?

Search the product you would like to order and add it to the cart. Once you have added all the products to the cart, select a payment method to check out. A confirmation email will be sent shortly after.

How to use the cart?

You can add or remove products through the cart and find out the total cost of your order. To view your cart, click the shopping bag icon on the top right of your screen.

How do I log in?

Sign up to our website with an email or a social media account then use our login page to login.

Where can I look up my order history?

Login to Supermed and click ‘My Orders’ to view the complete history of every order placed on our website.

Do I have to sign up to order from Supermed?

Signing up is not a requirement to shop on our website. But if you intend to place multiple orders on Supermed, signing up will save you time by automatically filling in your details.

Can I visit your shop in person?

Yes, we do have a physical location. Use the map to look up our address.

How do I know if my order has been placed?

Once you place the order, we will send you a confirmation email and keep you posted on the status of your order such as dispatch time and expected time of arrival.

Can I cancel an order?

Yes, you can cancel your order until the dispatch time. Once your order has been shipped, it cannot be canceled.

Do you refund the difference if the price of a product changes?

No, we do not refund any difference in case the price of a product your purchased changes.

What to do if an item is missing from the delivered order?

In case the order you receive does not contain all of the items you purchased, contact us on our helpline and we will try to accommodate you right away.